If the ordered product does not meet expectations, you as a consumer can return the product to us. On this page you can read how it works.
Companies are not entitled to return, unless this has been expressly agreed in writing in advance. As a business customer, first request permission to return the order by email.
You have 14 days to try the products. This period starts on the day after receipt. You can invoke the trial period within those 14 days.
You can therefore invoke the statutory right to return the products within the trial period. You can notify us by e-mail that you want to cancel the purchase. You can do this using the model withdrawal form ( at the bottom of our General Terms and Conditions ), but this is not necessary. From that moment you have 14 days to return the product to us.
You may only return the products if;
If you have returned the entire order, we will refund the full invoice amount, including any shipping costs paid to us.
If you do not return the full order, we will only refund the amounts of the returned items.
We will refund the amount to your account as soon as possible, no later than 14 days after receipt of your shipment. We always do this in the same way as you paid us. If you have paid with a credit card, we will also refund the amount back via your credit card account. We can always wait for a refund until we have actually received the returned items or until you have provided proof of shipment to us.