Returns (waiving the purchase)

If the ordered product does not meet expectations, you as a consumer can return the product to us. On this page you can read how it works.
Companies are not entitled to return, unless this has been expressly agreed in writing in advance. As a business customer, first request permission to return the order by email.

The duration of the trial period

You have 14 days to try the products. This period starts on the day after receipt. You can invoke the trial period within those 14 days.

Occupations on the trial period

You can therefore invoke the statutory right to return the products within the trial period. You can notify us by e-mail that you want to cancel the purchase. You can do this using the model withdrawal form ( at the bottom of our General Terms and Conditions ), but this is not necessary. From that moment you have 14 days to return the product to us.

Return checklist

You may only return the products if;

• You have ordered the order privately, i.e. as a consumer.
• You are within the approval period or you have invoked the right to return within the approval period (see the heading above).
• The products are like new and have no traces of use or are dirty. If the products are damaged more than "necessary", we can charge costs.
• Please handle the packaging with care. Many specifications are written on the packaging and the products are usually in a transparent bag. If not necessary, do not open the package.

Provide with the shipment:

• A sturdy box or envelope as shipping packaging.
  TIP: use the box / envelope in which the products were delivered
• Proof of purchase, such as (copy of) packing slip or invoice. This way we know who the products come from.
• Possibly a short explanation written on the invoice / packing slip with reason for return.

The shipment must have the following at the top:

• Our address:
  Space Scooter for return service
  Box 115
  1700AC Heerhugowaard
• The sender is your address
• The order / invoice number
• Sufficient postage for shipping.

You are responsible for the return shipment and delivery. At PostNL you can choose traceable and / or insured shipping. That way you can also check the status of your shipment yourself.

Refund the money

If you have returned the entire order, we will refund the full invoice amount, including any shipping costs paid to us.
If you do not return the full order, we will only refund the amounts of the returned items.

We will refund the amount to your account as soon as possible, no later than 14 days after receipt of your shipment. We always do this in the same way as you paid us. If you have paid with a credit card, we will also refund the amount back via your credit card account. We can always wait for a refund until we have actually received the returned items or until you have provided proof of shipment to us.